Improve Profitability through Clean Claims

With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.

Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for Dental Specialty business and how he has paid attention on patient care,technology adoption and brand management to further sustainable practice growth for his specialty.

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Creating Sustainable Specialty Dental Businesses

Dentistry's Inner Circle Podcast

A series of podcasts from practice owners on how they navigated the change and successfully transitioned to CareStack. 

Enabling Technology to Connect Better with Your Patients

How Dr. Williams' Practice Optimized Growth with CareStack

Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Expanding Dental Care beyond the Clinic

Expanding Dental Care Beyond the Clinic

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Embracing Change To Grow Your Group

Enable Dental Completes Its Migration To CareStack

Enable Dental Completes Its Migration To Industry Leading Cloud Based Dental Software

Dr. Nicholas Geller

Promoted to Manager, Now What

Promoted to Manager, Now What?

Brand Guidelines for Dental Offices to Attract and Retain Gen-Z Patients

Phone Communication in Dental Practices

The Critical Role of Phone Communication in Dental Practices: Elevating Patient Experience from Good to Great

Guide to Buying Software for Dental Practices

Ultimate Guide to Buying Software for Dental Practices - From Method USA

Forrester’s Latest Study on CareStack

Maximizing ROI: Insights from Forrester’s Latest Study on CareStack in Dental Practices

Reducing patient no-shows and cancellations begins by accepting that 

it’s impossible to guarantee that your patients will always keep their appointments

. Once you accept that this falls outside your control, you can pool your efforts on the aspects that are within your control, and which help reduce no-shows and cancellations.

missed appointments cause a ripple effect

 that impacts your schedules, revenues, and the effectiveness of treatments. It strikes a serious blow to your bottom line. But with that said, there are 

effective safeguards you can put in place

 to address this issue. Before we explore these safeguards, let’s examine the key reasons behind no-shows and cancellations. 

Typically, patients miss their appointments when they:

Don’t understand the importance of keeping their appointments

Misunderstand when their appointment is scheduled

Self diagnose and decide to skip their appointments

Worry about bad news and try to avoid the situation

Have a shallow relationship with the provider

There is a wide range of reasons for patients to miss their appointments, but most can be mitigated with improved patient-provider communication and by implementing the following safeguards.

It became widely accepted as a care delivery method after the 2020 pandemic, but thanks to the convenience offered to patients, 

 is here to stay. Outside the initial check-up and actual treatment, consultations and routine post-op visits can be performed remotely. The virtual interactions offer patients the opportunity to 

receive treatment in the comfort of their living room

 or office. The added benefit of leveraging teledentistry is it adds one less reason for patients to rethink or opt out of their dental appointments. 

Another approach that has gained traction is using 

 to collect vital patient information. E-forms are a key feature of modern practice management software (PMS). This feature is now used widely to stay in line with the COVID-19 safety protocols. With this new norm, practices have completely replaced the clipboard and embraced digitization. Another fact that supports this approach is that 

98% of patients who take time to fill out online forms commit to their appointments

COVID-19 has added fuel to the fire of dental anxiety among patients. The risk of exposure is a valid fear. The best way for you to 

 is with communication and education. Ensure you convey the safety protocols and measures followed at your practice to reduce the risks from COVID-19. Launching targeted email campaigns, and updating relevant information on your practice website and 

convey your commitment to patient care and safety

 and encourage patients to follow through with their appointments.

When you provide your patients with the option to make payments in advance, it reduces the instances of no-shows and benefits your collections and accounts receivable. Get paid upfront instead of having to wait for 2-3 months. Paying cash in advance leads to 

. You can provide this option during patient checkout, especially when both you and your patient agree with the importance of scheduling the next appointment.

Offering upfront payment at this stage is apt, as the patient is likelier to take action and commit to their oral health. Another way to make it easy for them to pay is by providing an 

. Make sure that you inform your patient about your prepaid payment options. Market it through your campaigns, newsletters, and phone scripts.

Reminders are an effective way to reduce patient no-shows. Plan your 

and decide on a frequency that works best for your target clientele. Start off with a postcard, followed by email and text reminders. Add a phone reminder a few days before the scheduled appointment. Ensure that you cut down on reminders once you receive confirmation from your patients. Practice management software aids you to launch, coordinate and track your recall campaigns effectively.

reward patients who keep their appointments

. The reward initiatives can include discounts or gift cards. The benefits of such an approach are twofold. You encourage your patients to follow through on your appointments and 

convey how much you value their participation

. Moreover, curating such experiences helps you retain your customers.

Sometimes, patients simply forget an appointment. Send 

 that can include a “We missed you at the practice” message. Follow this up with a phone call to encourage them to reschedule immediately.

It is crucial that your patients know the impact of your treatments on their oral health. If your patients are not invested in the outcomes of your treatment plan, it is unlikely that they will uphold their commitments. 

 before every appointment. Remind them of the benefits of the procedure and the progress they’ve made so far. 

 of the scheduled appointment and ensure that they are fully onboard. A phone reminder before the appointment will help refresh what they already know about the 

Patients skip appointments because they owe your practice money or are worried the procedure will be too expensive. When this happens, it’s time to 

. It’s important that payments never come as a surprise to the patient. This causes anxiety in the patient, especially when they expect hidden expenses from each visit. When 

 and benefits are discussed upfront and agreed upon, patient no-shows due to financial concerns can be avoided. 

 allows you to effectively educate and communicate with your patients. Automating tasks like appointment reminders or confirmation/cancellation emails, filling last-minute openings, and sending online forms and other notifications to engage patients, practices can drastically cut revenue loss and staff workload while reducing patient no-shows and cancellations.

Eliminating No-Shows and Cancellations at Dental Office

For a dental practice, revenue cycle management is the equivalent of the body’s circulatory system and the heart of a practice’s financial success. The revenue cycle incorporates data capture, claims and denials management, and the collection of payments from both patient and insurance receivables. A healthy system works in concert with industry best practices and technical solutions to optimize efficiencies, identify “leaks” and improve operational workflows. As every practice is unique, it is difficult to prescribe a “one size fits all” approach. However, there are key performance indicators, which can and should be followed to measure practice performance. There are several potential KPIs which provide valuable insight into the collection’s performance and financial health of practice including, but not limited to: Collections percentage, Production growth, Aging accounts receivable, Days sales outstanding, Adjustments percentage, and Credit balances. 

Since 2011, the dental industry has experienced a steady and upward trend in aging receivables, with the majority of balances aged greater than 90 days. The good news is that CareStack offers a solution that combines modern technology, effective processes, and industry expertise to kick start the heart and breathe life back into the revenue cycle.

Revenue Cycle Playbook for Dental Professional

Revenue Cycle Playbook for Dental Professionals

Ishtiaq Rouf

CareStack customers can now utilize Overjet to automatically analyze X-rays and effectively educate their patients through this integration.

BOSTON, July 11, 2024 -- Ever since our inception, Carestack’s vision is to empower the dental industry globally with modern digital solutions that allows dental professionals to focus more on patient care, practice growth and office culture. Today we are excited to take another big step in this mission with the announcement of a deep technology integration with Overjet, the global leader in dental AI. Through this strategic partnership, 

 customers can now use Overjet’s proprietary technology that’s the only one cleared by FDA (as of today) to detect, outline, and quantify oral diseases.

 to create seamless integrated diagnostic experiences for dentists,” said Abhi Krishna, CEO of CareStack. “Our deep integration with Overjet's AI platform further strengthens CareStack's commitment to generate impactful outcomes for providers and patients. We look forward to working with the Overjet team to further improve CareStack's product portfolio for growth-focused offices.”

Overjet Automatically Analyzes X-Rays With Dental AI

Overjet automatically analyzes X-rays with dental AI

Overjet automatically analyzes X-rays with dental AI.

Overjet’s AI tools for diagnostics and detection will now be seamlessly plugged into the key workflows in CareStack. With this integration, CareStack customers can now avail improved diagnostic accuracy and simplified administrative tasks within their operational and clinical workflows. Practices can take X-rays in the same way as before, while Overjet will add a number of new capabilities including:

Automatic analysis of the X-rays using AI

Cross-referencing of Overjet AI data with the clinical data in CareStack

Assistance in identifying more treatment opportunities

“We’re witnessing an AI revolution in dentistry, across thousands of practices,” said Wardah Inam, CEO of Overjet. “But to transform how dentists do their jobs, it takes more than just powerful technology — it takes powerful 

. That is why I’m excited about this partnership: We’re combining Overjet’s advanced AI with CareStack’s intuitive software. Ultimately, the result will be more patients getting the cutting edge of care.”

CareStack aims to simplify dental practice management, allowing dental practitioners to focus on patient care and business growth. Offering a distinctive cloud-based 

 solution, CareStack simplifies operations, improves patient relationships, increases staff productivity, and accelerates business growth . Founded in 2015, CareStack now serves dental practice owners in the USA, UK, Australia, and Singapore.

Overjet leads the way in dental AI worldwide. Founded by experts from MIT and Harvard University, we develop AI that helps dental practices deliver top-quality care. Our FDA-cleared technology sets a new standard for oral health decisions, allowing dentists to detect issues accurately and educate patients effectively. Visit 

Logan Goldberg
Director of Communications, Overjet
Email: 

CareStack Announces Integration with Overjet’s AI

AUSTIN, Texas, February 28, 2024 - CareStack is delighted to announce a strategic partnership with Alcan Dental Cooperative, a leading Dental Partnership Organization specializing in pediatric dentistry.

This partnership marks a significant milestone in the evolution of dental practice management, combining Alcan's extensive services in revenue cycle management, HR, and more with CareStack's innovative technology to elevate patient experiences and operational efficiencies in pediatric dental practices. Through this collaboration, both organizations aim to set new standards in the pediatric dental sector, ensuring high levels of satisfaction among patients, clinicians, and front-office staff while simultaneously reducing operational costs and workplace stress.

"It makes sense for Alcan to engage in exclusive offering with CareStack. CareStack’s level of dedication to improving clinical workflows and enhancing front-office functionality is a major reason for our organization’s success. CareStack's versatile platform offers integration with a wide range of dental technologies that have a direct, positive impact on the top line and patient experience,” said Tim Otto, co-founder of Alcan Dental Cooperative.

"We're excited to partner with the Alcan team to create state-of-the-art solutions for pediatric dentists. By combining Alcan's deep industry insights with CareStack's cutting-edge technology expertise, we can generate impactful outcomes for growth-focused pediatric offices. We look forward to working with the Alcan team to continuously improve CareStack's product portfolio for pediatric offices," said Abhi Krishna, CEO of CareStack.

Founded by Dr. Alexandra Otto and Tim Otto, Alcan Dental Cooperative assists pediatric dentists in maintaining majority ownership of their practices while alleviating management burdens. The organization is rooted in a patient-first philosophy, promoting clinical autonomy and collaboration among dental professionals.

CareStack's primary objective is to provide dental healthcare professionals with a better understanding of and control over their financial health through cloud-based technology. The company's cloud-based enterprise practice management solution is tailored to dental practices, enabling them to run more effective operations and offer superior dental care to their patients. To learn more, please visit carestack.com.

CareStack Announces Strategic Partnership with Alcan Dental Cooperative

CareStack, a U.S. and India-based dental practice management platform, has acquired Waybeo, a Kerala-based AI startup specializing in analytics for cloud telephony, to strengthen its patient-practitioner communication capabilities. Founded by Krishnan R V, Manu Dev, and Bijoy B S in 2009, Waybeo focuses on call tracking, lead response automation, and real-time transcriptions, and serves a client base that includes Airtel, Tata Motors, and Honda. This acquisition combines Waybeo’s AI expertise with CareStack’s dental market reach, advancing patient care standards. CareStack’s CEO, Abhilash Krishna, sees this integration as transformative for dental communication.

CareStack’s platform, launched in 2015, serves dental practices by streamlining operations and enhancing patient engagement. The company, backed by Swiss dental manufacturer Straumann Group, has international expansion plans and aims to tap into the growing dental software market, projected to reach $3.4 billion by 2032. Following this acquisition, Waybeo plans to expand into markets beyond healthcare, including sectors like real estate and insurance, while broadening its footprint within India and internationally.

CareStack Buys Airtel-Backed Waybeo

CareStack Buys Airtel-Backed Waybeo To Augment Patient-Practitioner Communication

Pearl and CareStack have formed a partnership to create a powerful cloud-based interoperability between their respective software platforms, providing CareStack's practice management solution users with access to Pearl's cutting-edge dental AI capabilities.

, the world's top provider of dental AI solutions, to incorporate Pearl's Second Opinion® real-time disease detection capabilities into CareStack's 

. Additionally, this collaboration allows CareStack users to utilize Pearl's clinical performance AI platform titled 

, thereby offering them access to the most extensive AI feature set that has been cleared by the FDA. With these integrations, CareStack clients can now effortlessly access the most comprehensive and advanced AI tools on the market.

“CareStack equips a variety of dental practices around the country with the most transformative tools and technology designed to help streamline operations and optimize efficient workflows,” said 

, co-founder and CEO of CareStack. “Partnering with Pearl, we are able to help facilitate greater practice efficiency and improved patient outcomes by equipping our practitioners with dentistry’s most advanced pathology detection and patient communication technology.”

 by Pearl is designed to aid dentists in detecting various common conditions in adult teeth through bitewing and periapical x-rays of patients aged 12 and above. This software will now be available as a fully integrated service within CareStack's practice management system. This integration with Pearl also enables CareStack's all-in-one practice management software to incorporate dentistry's most advanced AI-guided practice management and clinical radiology workflows, thus greatly simplifying implementation and integration of AI assisted workflows for dental practices.

“At Pearl, we want to share AI as broadly as possible and we want to make it as simple as possible for dentists to capture the enormous benefits that AI offers,” said 

, founder and CEO of Pearl. “Our partnership with CareStack serves both of those goals by adding the advantages of our AI to a clinical and operational dental software experience that so many dentists and staff already know and enjoy.”

Pearl is at the forefront of the global dental AI movement, offering cutting-edge computer vision solutions that enhance efficiency, precision, and the level of care in the dental industry. The company was founded in 2019 by Ophir Tanz and has received funding from Craft Ventures and other major venture capital firms. To schedule a demonstration or obtain additional information, visit hellopearl.com.

CareStack Gets AI Upgrade with Pearl Partnership

CareStack’s All-in-One Dental Software Gets AI Upgrade with Pearl Partnership

Austin, Texas, United States, January 31, 2023: 

, a company that provides at-home mobile dental services, has successfully migrated its enterprise system to CareStack, a modern, 

cloud-based dental practice management system

. With this transition, Enable Dental's 16 locations in 8 states across the USA will be able to 

 and enhance patient care while allowing clinical and administrative teams to manage patient care more effectively using a modern practice management system. 

This alliance is expected to improve communication and organize the dental care teams and administrative staff at different locations. Automating many processes with CareStack will allow Enable Dental staff to offer better at-home care and prompt communication with the patients and their families. The 

 enables consistent updates and information sharing between various parties involved. The platform also eliminates the need for multiple third-party subscriptions and offers an upgrade from legacy dental software, providing a centralized user experience.

mobile dental practice management features

 and API integrations that allow connectivity with Enable Dental’s proprietary workflow software, Healier, which the company acquired last year. Overall, this migration to CareStack will empower Enable Dental's teams to manage patient care more efficiently and offer an advanced, modernized dental practice management system to improve patient care.

"CareStack combined with Healier will allow our remote support staff to communicate and coordinate care more efficiently with our clinical teams and patients," says Paul Langley, CEO of Enable Dental, “our focus is always on creating ways to increase patient access and improve overall patient outcomes.”

CareStack is a unique cloud-based dental practice management software solution for dental practices in the USA, UK, Singapore, and Australia. Founded in 2015, CareStack’s mission is to streamline dental practice management and allow dental professionals to focus on patient care, service quality, and business growth.

Enable Dental is an at-home mobile dental service provider. They offer their services independently and in partnership with managed care organizations, healthcare payers, and government-sponsored organizations. The services provided by Enable Dental are specifically for people with mobility limitations, geriatric patients, and I/DD populations. The patients will receive assistance in the comfort of their homes or an assisted living or independent living community.

CareStack, a cloud-based technology provider for dental practices, has secured a strategic investment and partnership with Straumann Group to expand its reach in the U.S. and internationally. CareStack’s comprehensive management software enables dental practices to streamline operations, replacing multiple software tools with an all-in-one solution that covers clinical, business, and marketing functions. The collaboration aims to improve treatment planning, scheduling, and payment options, combining Straumann’s clinical excellence with CareStack’s advanced business intelligence. Together, the companies will drive software internationalization, operational efficiency, and customer retention in new markets.

CareStack’s CEO, Abhi Krishna, emphasized the company’s mission to support various dental practices, from private practitioners to DSOs, as the industry increasingly shifts toward digital solutions. The partnership is set to enhance the experience for Straumann’s clients and CareStack’s expanding customer base, which includes private practices, dental groups, and startups. Both companies aim to reduce care variability and optimize patient experiences, further establishing CareStack as a leader in dental technology. This partnership also opens new opportunities in oral health management, allowing both organizations to strengthen client engagement across diverse geographies and support further growth in digital dental practice management.

CareStack's mission is to simplify dental practice management and allow dental practitioners to truly focus on things that matter - patient care and business growth. Founded in 2015, the company offers a unique cloud based dental software solution designed for dental practices to simplify operations, elevate patient relationships, improve staff productivity, and accelerate business growth and income. To learn more, please visit 

The Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Dental Wings, Medentika, Neodent, NUVO, Straumann and other fully/partly owned companies and partners. In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials and digital solutions for use in tooth correction, replacement and restoration or to prevent tooth loss. Headquartered in Basel, Switzerland, the Group currently employs more than 9000 people worldwide. Its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners.

Straumann Group Acquires a Strategic Minority Stake in CareStack

CareStack, a cloud-based dental management tech provider, has raised $22.5 million in new funding to expand its software and grow its workforce in the U.S. and India. Founded in 2015, CareStack’s platform offers patient portals, scheduling, billing, and analytics, serving around 2,000 providers. With more than $60 million in total funding, including prior rounds, CareStack has grown rapidly, emphasizing accessibility and contactless workflows during the pandemic. CEO Abhi Krishna stated that the company aims to drive digital transformation in dental practices through constant innovation and automation.

Cloud-based technology company CareStack raises $22.5M

Cloud-based technology company CareStack raises $22.5M in latest funding round

CareStack, a cloud-based dental management platform, raised $28 million in a funding round led by Steadview Capital and Delta Dental of California to expand its customer base and enhance services for dental practices. CareStack’s platform covers patient portals, scheduling, billing, and analytics, offering a streamlined solution for practice management. While digital health has seen broader uptake, dental tech is catching up, with startups like Beam Dental and quip also advancing in this space. CareStack aims to redefine digital tools in dentistry for diverse practice needs.

Cloud management tool for dental practices CareStack lands $28M

Darby Dental Supply has partnered with CareStack to integrate CareStack’s innovative cloud-based dental practice management software into its offerings. This all-in-one solution combines various functions—such as patient engagement, analytics, and revenue cycle management—onto a single platform, significantly reducing costs for dental practices. The collaboration enhances Darby's commitment to providing comprehensive solutions, aiming to improve practice efficiency and patient care. CareStack's CEO emphasized the partnership's focus on maximizing insurance reimbursement and elevating the overall dental practice experience.

Darby Dental Supply, LLC, is one of the largest dental distributors in the United States, shipping over one million orders each year. Headquartered in Jericho, NY, the company was founded in 1948 and has expanded into seven sales offices and three fully-automated distribution centers strategically positioned across the country. As a low impact solutions provider, Darby gives general practitioners and specialty dental practices convenient access to over 50,000 products without interrupting daily workflow. By focusing on world-class service, dedicated customer care and a progressive spirit, Darby helps dental practices across the country operate more efficiently.

In addition to physical products, Darby provides innovative and forward-thinking solutions such as a technology services division, capital equipment division, surgical division, equipment repair services and a full line of private label products. For more information, please visit 

CareStack’s mission is to give dental healthcare practitioners greater understanding and control over their fiscal health using cloud-based technology. CareStack is a unique enterprise practice management solution designed for dental practices, allowing them to run more efficient operations and deliver better patient dental care. To learn more, please visit 

Darby Dental Supply Announces Partnership with CareStack®

Darby Dental Supply Announces Partnership with CareStack®, Further Expanding Suite of Technology Solutions

CareStack has raised $16 million in funding from Accel, F-Prime Capital Partners, and Eight Roads Ventures to enhance its cloud-based platform for dental practice management. This investment aims to improve connectivity among patients, employers, and dentists while expanding CareStack's services.

Additionally, the company has opened a new technology development office in the Cambridge Innovation Center to support ongoing product development and incorporate advanced technologies like AI and machine learning. CareStack’s platform helps dental practices optimize their workflows and improve patient care.

CareStack™ Announces Completion of $16 Million Financing

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